InComm InCentives Engage

Ordering & Account Questions

How do I register for an InComm InCentives account?

You can set up an account by clicking "Create Account" above. Contact our account management team at incentives_sales@incomm.com or at (844) 228-5368 with any questions.

How do I order Visa, Mastercard, and American Express cards?

Once your account is approved, you will login, navigate to the Shop tab, and search for your desired product for purchase.

What forms of payment are accepted?

ACH, wire transfer, and credit card.

How do I pay using ACH or wire transfer?

After selecting the "ACH" payment option at checkout, you will submit the order and be emailed an order confirmation that acts as a receipt and invoice. This confirmation has our ACH/wire instructions linked for your review. You will need to contact your Accounts Payable department or bank to initiate the transaction.

Is pre-payment required for my order?

Yes, pre-payment is required for all orders.

Is there a minimum order amount?

No, there is no minimum order amount required.

Are discounts available?

Yes, discounts are available for orders that meet certain requirements. Discounts vary by brand and by order volume. Contact our account management team at incentives_sales@incomm.com or at (844) 228-5368 to discuss what discounts you qualify for.

How do I add additional users to my account?

Login to your account. Navigate to "My Account". Navigate to "Corporate Information". Send an email invitation to the user you wish to add.

Fulfillment Questions

How will my digital order be fulfilled?

Digital gift cards are delivered in bulk in the form of a CSV Excel file. Each digital card within the file will be in the form of a URL that will route to a virtual account page for Visa, Mastercard, and American Express, or a digital gift card, for all other products. Clicking the URL opens the gift card in a web browser, where the user can find their card information, as well as instructions on how to spend their gift card.

How will my physical card order be fulfilled?

Visa, Mastercard, and American Express cards are delivered in pre-sealed envelopes with an enclosed cardholder agreement. All other products are packaged without carriers.

How do I check the status of my order?

You can find the status of your order by logging into your account and visiting the Order History section. Click on the applicable order ID to locate the status and tracking number. Email incentives_sales@incomm.com for any questions regarding the status of your order.

After my order is paid for, how long will it take to receive my order?

Physical card order: 3-5 business days to fulfill your order, plus ship time (dependent upon your shipping selection). Digital card order: you will be emailed your order within 24 hours.

How do I activate my Vanilla® Visa®, Mastercard, or American Express Rewards cards?

Once you've received your order, log in to your account by clicking "Log In" above. Navigate to "My Account" then "Order History". Click the Order ID of the order you would like to activate. In the Order Details section, click the Activate button.

What are my shipping options?

Digital delivery: Delivery Time: Emailed within 24 hours. Fulfillment Cost: free. FedEx Ground: Shipping Time: 3-5 business days. Fulfillment Cost: $10 flat rate. FedEx 2-Day:Shipping Time: 2 business days. Fulfillment Cost: $28 flat rate. FedEx Standard Overnight: Shipping Time: Next-business-day delivery by EOD. Fulfillment Cost: $125 flat rate

1.0.4697 [PRD]InComm Privacy Policy Terms Of Use Accessibility Statement About Us Contact Us Frequently Asked Questions Card Purchase Agreement

American Express® Reward and Virtual Reward Cards and American Express® Business Gift and Business eGift Cards may be used virtually anywhere American Express Cards are accepted in the U.S. BUSINESS GIFT CARDS DO NOT HAVE FEES AFTER PURCHASE AND FUNDS DO NOT EXPIRE. REWARD CARDS AND VIRTUAL REWARD CARDS MAY HAVE FEES AFTER PURCHASE AND FUNDS MAY EXPIRE, AS INDICATED IN THE RELEVANT CARD PURCHASE DISCLAIMER. No ATM cash withdrawal. Additional limitations apply, including restrictions on use of card for recurring billing. See relevant Cardholder Agreement. Cards cannot be redeemed for cash, except where required by law. Cards are issued pursuant to a loyalty, reward or other promotional program. Cards are issued by American Express Prepaid Card Management Corporation (PCMC). PCMC is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID# 913823.

Visa® or Mastercard Reward Cards/Virtual Accounts are issued by Sutton Bank, Member FDIC, or by Pathward®, N.A., Member FDIC pursuant to license from Visa U.S.A. or by Mastercard International Incorporated. Cards/Virtual Accounts can be used everywhere Visa or Mastercard is accepted in the U.S. and District of Columbia. NO CASH OR ATM ACCESS. Terms and Conditions apply. See applicable Cardholder Agreement for details. Visa is a registered trademark of Visa, U.S.A. Inc. All other trademarks and service marks belong to their respective owners. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Zift Zillions of Gifts cards are issued by Pathward®, N.A., Member FDIC. Cards are only redeemable at ZillionsGift.com, for eGifts from participating brands, within the USA. Brand options and amounts may vary and are subject to change. Merchant trademarks are the IP of the respective merchants and are used with permission. No cash or ATM access. Terms and conditions apply. See Cardholder Agreement for details.

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